Business Process Outsourcing
Business Process Outsourcing That Powers Regulated and Data-Critical Industries
If you are exploring outsourcing—regardless of sector—we would welcome the opportunity to discuss how C&C Group can support your operational success.
C&C Group delivers secure, scalable Business Process Outsourcing (BPO) services that enable organisations to focus on their strategic priorities while we manage complex, business-critical operations. With UK-based expert teams, rigorous process control, and deep sector expertise, we provide fully managed operational support across the electricity, gas, and pharmaceutical sectors—ensuring accuracy, compliance, and operational resilience at every stage.
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In the GB energy market, we support Independent Distribution Network Operators (IDNOs) and Independent Gas Transporters (IGTs) with end-to-end operational services including registration management, settlement, billing, switching, and network data operations. Our teams manage industry interactions, maintain data integrity, and ensure compliance with regulatory frameworks such as REC, UNC, and Ofgem requirements. From MPAN lifecycle management and DUoS billing to settlement assurance and service desk support, we act as a seamless extension of your organisation—protecting revenue, ensuring compliance, and enabling efficient market participation.
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Within the pharmaceutical and healthcare sector, C&C Group provides specialist BPO services supporting transparency and disclosure obligations through platforms such as Disclosure UK. We manage critical operational processes including data validation, manual data matching, query handling, stakeholder support, and regulatory reporting. Our structured, auditable workflows ensure disclosure data is accurate, compliant, and aligned with ABPI and EFPIA requirements, reducing administrative burden while strengthening transparency and governance.
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Across all sectors, our BPO services are underpinned by ISO27001-aligned information security, ITIL-based service management, and fully documented, auditable processes. We provide comprehensive reporting, proactive issue resolution, and continuous operational oversight—ensuring reliability, accountability, and complete confidence in your outsourced operations.
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While our expertise spans highly regulated industries, our approach is designed to support any organisation seeking a trusted outsourcing partner. Whether you operate in energy, healthcare, or another sector entirely, C&C Group provides the operational capability, governance, and expertise required to manage complex back-office functions securely and efficiently.
ELECTRICITY
Secure, Scalable Operational Support for the GB Energy Market
Focus on growing your business while C&C Group manages your critical operational functions. Our UK-based Business Process Outsourcing services provide secure, compliant, and fully managed support across registration, settlement, billing, and switching operations.
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With dedicated management, ISO-aligned processes, and deep industry expertise, we act as a seamless extension of your organisation—ensuring reliability, compliance, and complete operational confidence. Transparent reporting and structured governance give you full visibility and control at every stage.
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Key Benefits:
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UK-based expert teams with dedicated service management
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Fully documented, compliant, and auditable processes
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Reduced operational risk and improved efficiency
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Transparent reporting aligned to your business goals
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Unmetered Supplies Operator Services
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Accurate, Compliant Management of Your Unmetered Portfolio
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C&C Group delivers specialist UMS Operator services, managing the complete lifecycle of unmetered connections with precision and compliance. From MPAN registration and inventory updates to industry data flow management and reconciliation, we ensure your unmetered portfolio remains accurate, compliant, and fully aligned with industry requirements.
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Outcomes:​
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Accurate inventory and MPAN lifecycle management
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Full compliance with industry data and reporting requirements
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Reduced reconciliation risk and operational overhead
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MPAS Service Desk & Registration Management
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Reliable Registration Services That Protect Your Market Position
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Our dedicated MPAS service ensures the integrity, accuracy, and compliance of your Metering Point Registration System (MPRS) data. We manage MPAN lifecycles, registration updates, technical support, and regulatory reporting, ensuring smooth and compliant market operations.
By maintaining accurate registration data and managing industry communications, we safeguard your operational continuity and compliance.
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Outcomes:​
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Accurate, compliant registration management
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Reduced technical and operational risk
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Full alignment with industry and regulatory requirements
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Network Data & Settlement Operations
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Complete Control Over Your Network Data and Settlement Processes
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C&C Group provides expert management of network data, connections, and settlement processes. We oversee MPAN creation, data validation, industry flows, and exception management, ensuring accurate settlement and regulatory compliance.
Our proactive approach ensures your network data remains reliable, compliant, and fully aligned with industry standards.
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Outcomes:​
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Accurate settlement and data integrity
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Improved operational efficiency
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Full compliance with BSCP and REC requirements
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DUoS Billing & Revenue Management
Maximise Revenue Accuracy and Protect Your Cash Flow
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Our comprehensive DUoS billing service ensures accurate invoice production, data validation, and revenue management. We manage the full billing lifecycle, resolve discrepancies, and provide clear financial reporting to support confident business decisions.
With precise billing and proactive issue resolution, we help protect your revenue and ensure compliance with DCUSA requirements.
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Outcomes:
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Accurate, compliant billing processes
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Improved revenue assurance and visibility
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Reduced billing risk and operational complexity
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CSS Service Desk & ERDS Support
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24/7 Switching and Retail Data Support You Can Rely On
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C&C Group provides round-the-clock support for CSS and ERDS systems, ensuring secure, compliant switching operations. Our expert teams manage incidents, monitor data flows, and maintain system availability to ensure uninterrupted market participation.
We ensure your systems remain resilient, compliant, and fully operational at all times.
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Outcomes:
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24/7 expert operational support
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Improved system resilience and reliability
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Full compliance with REC and industry switching requirements
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Partner with C&C Group
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Trusted Expertise. Proven Compliance. Reliable Operations.
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Speak to our experts to learn how C&C Group can support your operational
success.
GAS
Business Process Outsourcing Services for Independent Gas Transporters (IGTs)
​Operating as an Independent Gas Transporter (IGT) requires absolute precision, regulatory compliance, and reliable operational processes. C&C Group provides specialist Business Process Outsourcing (BPO) services designed specifically to support IGTs across the full operational lifecycle—from market entry and registration management to settlement, billing, and ongoing industry compliance.
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Our UK-based expert teams act as a seamless extension of your organisation, managing critical operational functions while ensuring full compliance with UNC, REC, and Ofgem regulatory requirements. With deep expertise in GB energy market systems, data flows, and governance frameworks, we enable IGTs to operate efficiently, securely, and with confidence.
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End-to-End Operational Management
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C&C Group delivers comprehensive operational support across key IGT processes, ensuring accuracy, efficiency, and compliance at every stage. Our services include registration and asset lifecycle management, industry data flow monitoring, exception management, and settlement support.
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We manage your core industry interactions, ensuring timely processing of registrations, updates, and market communications. Our proactive monitoring and resolution of data exceptions protects the integrity of your network data and ensures smooth participation within the GB gas market.
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By outsourcing operational processes to C&C Group, you reduce internal resource demands while ensuring critical functions are managed by experienced industry specialists.
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Billing, Revenue, and Financial Assurance
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Accurate billing and revenue management are critical to maintaining financial stability and regulatory compliance. C&C Group provides full billing lifecycle management, including data validation, invoice production, reconciliation, and revenue assurance.
Our structured processes ensure that all billing activities align with regulatory requirements and industry timelines. We proactively identify and resolve discrepancies, protecting your revenue streams and ensuring financial accuracy.
Comprehensive reporting provides full visibility into billing performance, settlement status, and operational metrics, enabling informed decision-making and financial control.
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Compliance, Governance, and Industry Assurance
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C&C Group operates in accordance with ISO27001-aligned information security standards and ITIL best practice, ensuring secure and compliant management of your operational data. Our services are designed to support full compliance with industry codes, regulatory obligations, and Ofgem requirements.
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We maintain fully documented, auditable processes and provide transparent reporting aligned to your governance frameworks. Our teams also support regulatory reporting, audit preparation, and ongoing compliance monitoring, ensuring your organisation remains aligned with evolving industry requirements.
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Trusted Expertise for Long-Term Operational Success
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With extensive experience supporting regulated energy market participants, C&C Group provides the expertise, systems, and operational capability required for IGT success. Our scalable BPO services allow you to focus on network growth and strategic priorities, while we manage the operational complexity of market participation.
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By partnering with C&C Group, you gain a trusted operational partner committed to ensuring your services remain compliant, efficient, and resilient.
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Speak to our team to learn how our specialist BPO services can support your success as an Independent Gas Transporter.
Pharma/Healthcare
End-to-End Operational Support for Pharmaceutical Transparency and Compliance
C&C Group provides specialist Business Process Outsourcing (BPO) services to support pharmaceutical organisations and industry bodies in delivering compliant, accurate, and transparent disclosure reporting through Disclosure UK. As the technology and service provider supporting the Association of the British Pharmaceutical Industry (ABPI) Disclosure UK platform, we combine secure systems with expert operational support to ensure reliable, audit-ready transparency reporting across the UK pharmaceutical sector.
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Our BPO services are designed to reduce operational burden while strengthening compliance, data integrity, and reporting confidence. We manage the critical operational processes required to support disclosure obligations under the ABPI Code of Practice and EFPIA transparency requirements, ensuring that Transfers of Value (ToVs) to Healthcare Professionals (HCPs) and Healthcare Organisations (HCOs) are accurately processed, validated, and reported.
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Operational Management and Data Processing​
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C&C Group provides comprehensive operational support to ensure disclosure data is complete, accurate, and aligned with regulatory requirements. Our specialist teams perform manual and AI based[NM1] data matching and validation to ensure that records are correctly attributed to the appropriate HCPs and HCOs. This includes resolving duplicate records, validating identifiers, and ensuring accurate alignment with industry reference data.
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We manage data quality processes that ensure all disclosure records meet strict audit and compliance standards. Our structured validation workflows, supported by secure systems and documented controls, ensure data consistency and traceability throughout the disclosure lifecycle.
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Query Handling and Stakeholder Support​
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Effective stakeholder support is essential to maintaining trust and transparency in disclosure reporting. C&C Group provides dedicated query handling and telephone support services to assist pharmaceutical companies, healthcare professionals, and industry stakeholders with Disclosure UK-related enquiries.
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Our service desk manages queries relating to disclosure submissions, data corrections, consent status, and reporting visibility. By providing responsive, knowledgeable support, we ensure that stakeholders receive timely assistance while maintaining compliance with ABPI governance and operational standards.
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This reduces the administrative burden on pharmaceutical organisations while ensuring consistent, professional handling of all disclosure-related communications.