Customer Product Feedback
Quantitative Responses - Scoring Range 1-5
Overall, How Satisfied are you with LOCUS?
3.67
AVERAGE RATING
How easy is LOCUS to use?
3.83
AVERAGE RATING
How well does LOCUS meet your business needs?
3.83
AVERAGE RATING
How valuable is LOCUS to your day-to-day work or processes?
4.33
AVERAGE RATING
How well does C&C engage with you?
4.33
AVERAGE RATING
How satisfied are you with the customer support you receive from C&C?
4.17
AVERAGE RATING
The Problem
The Problem
Qualitative Responses
Qualitative Topics:
1. Which LOCUS features do you find the most important or beneficial?
2. Are there any LOCUS features that you rarely or never use?
3. Which new or enhanced LOCUS features would you like us to suggest or prioritize?
4. Do you have any additional comments or suggestions to help us improve?
23
TOTAL RESPONSES
Most Important Feature?
-
The Dashboard
IGT
Quantitative Responses - Scoring Range 1-5
Overall, How Satisfied are you with IGT?
4.33
AVERAGE RATING
How easy is IGT to use?
4.67
AVERAGE RATING
How well does IGT meet your business needs?
4.67
AVERAGE RATING
How valuable is IGT to your day-to-day work or processes?
5.00
AVERAGE RATING
How satisfied are you with the customer support you receive from C&C?
4.67
AVERAGE RATING
How well does C&C engage with you?
4.00
AVERAGE RATING
Qualitative Responses
Qualitative Topics:
1. Which IGT features do you find the most important or beneficial?
2. Are there any IGT features that you rarely or never use?
3. Which new or enhanced IGT features would you like us to suggest or prioritize?
4. Do you have any additional comments or suggestions to help us improve?
12
TOTAL RESPONSES
Most Important Feature?
-
CSEP’s & Developments Ad Hoc Reports
Quantitative Responses - Scoring Range 1-5
Overall, How Satisfied are you with SWIM-Pool and SWIM-ware?
5.00
AVERAGE RATING
How easy is SWIM-Pool and SWIM-ware to use?
5.00
AVERAGE RATING
How well does SWIM-Pool and SWIM-ware meet your business needs?
5.00
AVERAGE RATING
How valuable is SWIM-Pool and SWIM-ware to your day-to-day work or processes?
4.60
AVERAGE RATING
How satisfied are you with the customer support you receive from C&C?
5.00
AVERAGE RATING
How well does C&C engage with you?
5.00
AVERAGE RATING
Quantitative Responses
Qualitative Topics:
1. Which SWIM features do you find the most important or beneficial?
2. Are there any SWIM features that you rarely or never use?
3. Which new or enhanced SWIM features would you like us to suggest or prioritize?
4. Do you have any additional comments or suggestions to help us improve?
20
TOTAL RESPONSES
Most Important Feature?
-
Dashboard including SLAs
-
Jeopardy calendar
-
Ability to allocate work to individual users
-
Ability to review draft forms before submitting to the Hub
-
Other
Quantitative Responses - Scoring Range 1-5
Overall, How Satisfied are you with IDNO?
3.63
AVERAGE RATING
How easy is IDNO to use?
4.00
AVERAGE RATING
How well does IDNO meet your business needs?
3.88
AVERAGE RATING
How valuable is IDNO to your day-to-day work or processes?
4.25
AVERAGE RATING
How satisfied are you with the customer support you receive from C&C?
4.13
AVERAGE RATING
How well does C&C engage with you?
3.75
AVERAGE RATING
Quantitative Responses
Qualitative Topics:
1. Which IDNO features do you find the most important or beneficial?
2. Are there any IDNO features that you rarely or never use?
3. Which new or enhanced IDNO features would you like us to suggest or prioritize?
4. Do you have any additional comments or suggestions to help us improve?
32
TOTAL RESPONSES
Most Important Feature?
-
MPAN Creation
-
Export MPANS